Privacy Policy

We collect information you provide directly — such as your name, email, phone number, shipping/billing address, and order details — as well as information collected automatically, such as device, usage, and cookie data. We do not store full payment card numbers.

We use your information to process orders, provide customer support, operate and improve the site, prevent fraud, and — where you have opted in — send marketing communications such as promotions, new arrivals, and giveaway notifications.

If you subscribe (for example, via our newsletter or giveaway popup), we may email you offers and updates. You can unsubscribe at any time using the link in any email or by contacting support@alturaliving.ca.

We share information only as needed with trusted service providers — such as payment processors, shipping carriers, and email delivery providers — who are bound to protect it. We do not sell your personal information.

We use cookies and similar technologies to keep the site working, remember your cart, and understand usage. You can control cookies through your browser settings.

We retain personal information for as long as necessary to fulfil the purposes described here and to meet legal obligations. We use reasonable technical and organizational measures to protect your data, though no method of transmission or storage is completely secure.

Subject to applicable law, you may request access to, correction of, or deletion of your personal information, and you may withdraw consent to marketing. To exercise these rights, contact support@alturaliving.ca.